Privacy Policy

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Full name
• Email address
• Phone number
• Pay Box ID number
• Pre-paid code

Sign-in:You sign in with Google or with Apple. We receive only the name and email address (or Apple's private relay address) that you authorize the provider to share, and use them to create and identify your account. We never receive your Google or Apple password.

2.2 Payment Data

Credit card details: Card payments are processed directly by our payment processors, Stripe and Square. The card number, expiry, and security code you enter are transmitted to and handled by the processor over an encrypted connection. We do not store your full credit card number on our own servers; we keep only a processor-issued payment token, the card brand and the last four digits so you can reuse a saved card and recognise it in your history.

Card scanning: The mobile app can use the camera to read your card number so you do not have to type it. The image is processed on your device and is not stored or uploaded.

Security code (CVV): The card security code is never stored and must be entered each time a credit card transaction is initiated.

2.3 Usage Data

We collect information on how you access and use the Service (“Usage Data”). This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2.4 Washer Cycle Data (Optional Contribution)

The app includes an optional, opt-in feature that lets you contribute anonymized washer/dryer cycle data to help us improve our machine-cycle detection. This feature is turned off by default and only operates if you explicitly enable it in the app.

When enabled, the app derives cycle characteristics (such as start/stop timestamps and motion-sensor readings used to detect machine state) and uploads them over an encrypted (HTTPS) connection under a random, anonymous installation identifier. This contribution contains no personal information and no location data. Machine-cycle detection uses the phone’s motion sensor only — the app does not request or use the microphone.

You can withdraw at any time by turning the feature off in the app, which stops further uploads and purges any queued data.

2.5 Bluetooth, Location and Tesla Vehicle Data

Bluetooth: The mobile app uses Bluetooth Low Energy to talk to the Pay Box timer in front of you, only while you are on the payment or settings screen. Bluetooth is used to identify the machine and deliver your payment to it. We do not use Bluetooth to track your location or to detect other devices around you.

Location (Tesla home charger): If you use the Tesla charging feature, the app can ask for permission to use your location while the app is open, solely to recognise when you are at a charger you have marked as your own home so that home charging is not gated by payment. The saved home position and Wi-Fi network name are stored only on your device and are never uploaded to our servers. You can decline the permission or clear the saved home at any time.

Tesla vehicle data: If you choose to link your Tesla, you authorize Tesla to share limited vehicle information with us through the Tesla Fleet API: the vehicle identification number (VIN), vehicle name, and charging state (for example whether the car is plugged in and charging). We use this only to start and stop charging that you have paid for and to show you charging status. We do not receive or store your Tesla account password, driving history or trip data. You can unlink your vehicle in the app at any time, which revokes our access.